Frequently Asked Questions
Patients
Where do I get vaccines?
The regular influenza vaccine is not available through the clinic for the flu season of 2009-2010. The H1N1 influenza vaccine is available. You will need to call the office to schedule an appointment to receive the vaccine. Other vaccines that are available for patients with private insurance (i.e. Aetna, Blue Cross) are the tetanus and Diphtheria vaccine, and we offer screening for tuberculosis exposure via the PPD vaccination. Personal Touch Medical Center participates with the program Vaccines for Children (VFC) to offer free childhood vaccines to children whom receive Medicaid and all uninsured children.
How do I get my lab and radiology reports?
If a patient has an abnormal lab or radiological report our staff will make every effort to reach and inform that individual to return to the office. All patients are welcome to call to receive their normal results. Our physician is happy to review your results with you and you are welcome to have a copy of any report. Remember if a physician has asked you to return to the clinic for a follow-up visit, it is very important that you return for results.
Is my doctor in today and can I make an appointment?
Please refer to the office hours page which is updated each month. If there are changes that occur they will appear in the news section of the home page. We do our best to maintain this schedule however unforeseen circumstances do occur- illness, emergency call back to the hospital, etc. If you have an urgent need, please call the office as early as possible to be seen ASAP.
I don't have a family doctor and I need a regular physical exam?
All of our clinic our physician is a fully trained family doctor and would be pleased to take care of all your family's medical needs. Please call our office to schedule an appointment for your annual exam.
Insurance
What is a Deductible? Do I have to pay it before seeing the doctor?
Your health insurance deductible is the amount that you will have to pay for a claim (such as a surgical procedure or hospitalization, or routine office visits) before the health insurance pays anything. For example if you have a $100 deductable, and the office visit is $150, you will have to pay the first $100 before you insurance will pay the next $50.
Yes, you will have to pay your deductible prior to seeing the doctor.
What is a Copay? Do I have to pay it every time I see the doctor?
Your co-pay is the fixed amount you pay for using routine services like visiting your primary care physician or an emergency room or purchasing a prescription drug. For example, a plan may require co-pays of $20 for office visits, $100 for emergency room visits, and $15 for generic prescriptions or $30 for name-brand drugs.
Yes, you will have to pay your co-pay prior to seeing the doctor.
Special Help
What if a patient has special needs?
If a patient or family member has special needs, please notify the staff ASAP via phone, to make the necessary arrangements for you or your family member.
What if patient only speaks Spanish?
Our staff is trained to speak and translate the Spanish language for your Doctor.
Office Hours & Location
Where is Personal Touch Medical Center located?
Personal Touch Medical Center is located at
277 NE Broad St. Fairburn, GA 30213
What are the hours of operation for Personal Touch Medical Center?
The hours of operation for PTMC are as follows:
Monday: 7:30 am – 5 pm
Tuesday: 7:30 am – 3 pm
Wednesday: 7:30 am – 3 pm
Thursday: 1:00 pm – 7 pm
Friday: 7:30 am – 3 pm
How can I learn more?
Please contact us for more information.
